Chicago, Illinois Local City Guide & Company Reviews

Very poor customer service As a frequent traveller, I need dependable transportation to and from the airport. Based on a recommendation, I tried Pipeline as my regular ride company was sold. The drivers were friendly but their phone support people don't have a clue about anything. Management is unresponsive and they are extremely frustrating to deal with as a company. My flight got cancelled and I was re-booked on a later flight 2 hours later, Pipeline stated that since my flight was cancelled, I had to wait over an hour for them to pick me up. Instead I got a ride from another company and was home before the time Pipeline would have picked me up. Now I am having issues with Pipeline refunding my money. Beware.