Pipeline People Mover the 8725 S State St Chicago, IL 60619 ...
Business Reviews

Reviews for Chicago Taxicabs

Business Reviews (7)

	gijohnson | Glenn Johnson | (glenn.i.johnson@jpmchase.com) | February 15, 2007 Very poor customer service As a frequent traveller, I need dependable transportation to and from the airport. Based on a recommendation, I tried Pipeline as my regular ride company was sold. The drivers were friendly but their phone support people don't have a clue about anything. Management is unresponsive and they are extremely frustrating to deal with as a company. My flight got cancelled and I was re-booked on a later flight 2 hours later, Pipeline stated that since my flight was cancelled, I had to wait over an hour for them to pick me up. Instead I got a ride from another company and was home before the time Pipeline would have picked me up. Now I am having issues with Pipeline refunding my money. Beware.
	cee52 | Cynthia Boyd | (cee52@aol.com) | April 10, 2007 Good Price, poor service Although the drivers are friendly and helpful, the phone support leaves a lot to be desired. Pick-up from the airport unpredictable. You may sit there for a long time. I have taken this several times hoping that the last 'experience' was atypical. Not so unfortunately. Good price and if you are not in a rush and not easily frustrated, you might like this service.
	travel | June 04, 2007 do not use them We have used this service for years, but for the last 4 trips, they changed everything so that you have no way to contact the driver directly as you once did, and the dispatcher lies to you repeatedly, which you confirm when the courteous driver finally shows up and you learn of her lies. This could be a great service, and we used to suggest it to all of our friends. They will get you there on time, but they have your money for the return and could care less how inconvenient it is for you. DO NOT USE THIS SERVICE.